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  • You are experiencing or leaving abuse or exploitation.
  • You need safe, trusted and culturally sensitive support.
  • You want help rebuilding stability, confidence and independence.
  • You need an immediate emergency response.
  • You require legal or immigration advice from us directly.
  • You want someone to make decisions or contact others without your consent.
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Book an Appointment

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FAQs About Getting Long Term Support

Who is this support for?

This service is for women who are experiencing, preparing to leave or rebuilding their lives after abuse or exploitation. This may include domestic abuse, coercive control, emotional abuse, physical abuse, financial abuse, sexual abuse, spiritual abuse, forced labour, domestic servitude or another form of exploitation. You do not need to be certain how to describe your experience before contacting us.

Do I have to leave before asking for support?

No. You can contact us if you are considering leaving, preparing to leave, have recently left or are rebuilding your life after leaving. We understand that leaving can be a process rather than a single event. We will not pressure you to leave before you feel ready or make decisions on your behalf.

How can Mindful Ummah support me?

Support will be tailored to your circumstances and may include:

  •  A named caseworker and consistent point of contact
  • A personal safety and support plan
  • Regular emotional and practical support
  • Help considering emergency and longer-term housing options
  • Support accessing welfare and financial-abuse services
  • Help finding qualified legal or immigration advisers
  • Support with children’s wellbeing and family-related concerns
  • Help rebuilding confidence, routines and social connections 
  • Digital skills, training, volunteering or employment guidance
  • Referrals to refuges, local authorities and specialist organisations

Our application describes this as flexible, person-centred casework delivered through a named caseworker who remains involved for as long as support is needed.

Will I have the same caseworker?

Yes, you will have a named caseworker who remains your main point of contact. We will place female case workers for your help in most cases. This helps you build trust and avoids having to repeatedly explain your situation to unfamiliar people. The level and frequency of contact may change as your circumstances become more stable.

How long will I receive support?

There is no fixed number of conversations for everyone. Support may be more intensive while you are leaving or finding safe accommodation, followed by less frequent check-ins as you rebuild your life. The duration will depend on your needs, risks, progress and our available capacity. Mindful Ummah’s model is designed to provide continuity rather than closing support after a fixed number of sessions.

Can you help me create a safety plan?

Yes. We can work with you to identify risks, priorities, trusted contacts and practical steps that may improve your safety. A safety plan may include safe communication, important documents, children’s needs, emergency accommodation and links to specialist domestic-abuse or exploitation services. A safety plan cannot guarantee your safety, and you should call 999 when there is immediate danger.

Can you provide emergency accommodation?

Mindful Ummah does not operate a refuge or directly provide emergency housing. We may help you understand your options, prepare information and connect with local authorities, refuges, homelessness services and other specialist organisations. Our support is intended to reduce the risk of homelessness by helping women plan safely and navigate emergency and longer-term housing options.

Can you provide legal or immigration advice?

No. Mindful Ummah does not provide regulated legal or immigration advice unless this is delivered by an appropriately qualified and authorised professional. We may help you find and connect with suitable solicitors, immigration advisers, advocates or specialist organisations.

Can you help if my immigration status depends on my partner?

Yes, you can still contact us. We understand that immigration or spousal-visa concerns can make leaving more difficult. We can provide emotional and practical support and connect you with a properly authorised immigration adviser.

Can you help with financial abuse, benefits or debt?

We can help you identify urgent concerns and connect you with qualified welfare, benefits, debt or financial-support organisations. We may also support you with practical steps towards financial independence, such as opening appropriate accounts, developing skills, returning to work or accessing training. We do not provide regulated debt or financial advice ourselves.

Can you help me find employment or develop new skills?

Yes. Your personal support plan may include digital skills, CV preparation, training, volunteering, interview preparation or employment support. We can help you recognise your existing strengths and connect you with opportunities that suit your safety, childcare needs, confidence and circumstances.

Will you pressure me to reconcile with my partner or family?

No. We will not pressure you to return to an unsafe relationship, reconcile with an abuser or involve relatives or community members against your wishes. Where family or community involvement may be helpful, it will only be considered with your agreement and where it is safe and appropriate.

Does Mindful Ummah understand religious and cultural abuse?

Yes. We understand that religious language, family pressure or community expectations may sometimes be misused to control, shame or silence women. Our service is designed to recognise these barriers and provide culturally informed support without using faith to justify abuse. The application explains that this cultural understanding helps women speak honestly and engage with support when mainstream services may have felt unfamiliar or unsafe.

Will my information be kept confidential?

We treat your information carefully and will not normally contact relatives, partners, employers or other services without your knowledge and consent. Information may need to be shared where there is a serious risk of harm, a safeguarding concern or a legal obligation. We will explain these limits clearly.

What if it is not safe for you to call me?

The appointment form will ask for your safest contact method and suitable times to contact you. Please only provide contact details that are safe for you to access. You may also tell us whether it is safe to leave a voicemail, send a text message or mention Mindful Ummah.

Do I need to be Muslim?

This pathway is designed particularly around the barriers experienced by Muslim women, including religious, cultural and community pressures. We speak their languages and understand their concerns. However, we are open for all women experiencing abuse. Please contact us if you are unsure whether the service is suitable. We will listen respectfully and explain what support Mindful Ummah or a partner organisation may be able to provide.

Can someone refer me?

Yes. You can contact us directly, or a trusted professional or organisation can refer you with your knowledge and consent. Referrals may come from refuges, healthcare professionals, social workers, housing teams, police, local authorities, community organisations or specialist abuse and exploitation services.

What happens after I submit the form?

A member of our team will review your request and contact you using the safe method and time you have provided. We will arrange an initial conversation to understand your immediate safety, needs and priorities. Where appropriate, you may then be allocated a caseworker and supported to develop a personal safety and support plan. Submitting the form does not guarantee a place in the programme. We must first confirm that the service is suitable and that we have the capacity and appropriate expertise to support you.

LONG-TERM SUPPORT

We can support you in the following areas

Emotional Wellbeing

Regular, compassionate support to help you process loss, manage difficult emotions and regain confidence at a pace that feels right for you.

Community Connections

Support to reduce isolation, build healthy connections and find welcoming community spaces without pressure to restore unsafe relationships.

Practical Stability

Help to identify urgent needs, organise practical priorities and connect with trusted housing, welfare, health or legal support services.

Skills and Opportunities

Guidance towards digital skills, training, volunteering or employment opportunities that support confidence, independence and a fresh start.

Free Online Counselling

For anyone, anywhere in the world
1st Floor, 7-9 Hythe Street, Dartford, England, DA1 1BE

Fill out a quick form to let us know what you need and we will be more than happy to get in touch with you.

A Listening Ear

Emotional support through heartfelt
listening, at your pace. 

Become an Ummati.
Be there - for someone

80+

Unique callers

Over 80 unique callers helped each month. In order to improve mental health and overall well-being with our compassionate listeners. 

>6

Years of experience

With years of experience, our Ummatis offer gentle, faith-rooted support for anyone going through emotional or mental challenges

15*

Professional caregivers

15 professional caregivers, devoted to your needs. Each therapist was chosen for work based on their professional and religious accolades. 

5~

Counselling techniques

We offer 1-to-1 support using 5 key approaches, including Islamic counselling, CBT, psychotherapy, and our signature Listening Ear. 

SUPPORT US

Make Healing Possible with Mindful Ummah

When you donate to Mindful Ummah, you’re helping us provide kind, faith-based support to those who need it most. Your contribution directly helps people facing mental health struggles, loneliness, and tough times. Together, we can make sure no one has to face their hardest moments alone.  

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