Need Emergency Support Now?  If you’re in crisis or need immediate support, please visit our Emergency Info Page for urgent helpline numbers and support services.

  • You are grieving a bereavement, divorce, separation or estrangement.
  • You feel isolated or unsettled.
  • You need help rebuilding confidence, routines, relationships or stability.
  • You need emergency or crisis support.
  • You require legal representation, family mediation or guaranteed housing.
  • You are seeking specialist advice that Mindful Ummah is not qualified to provide
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Book an Appointment

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FAQs About Getting Long Term Support

Who is this support for?

This service is for adults rebuilding their lives after bereavement, divorce, relationship separation, family breakdown or estrangement. You do not need to be at crisis point to contact us.

What does family separation include?

It may include death of a family member, divorce, the end of a relationship, separation from children, loss of contact with relatives or a serious breakdown in family relationships. We understand that every situation is different.

What is family estrangement?

Estrangement is when contact between family members has significantly reduced or stopped. It may be your decision, another person’s decision or the result of difficult circumstances. We will listen without taking sides or pressuring you to restore contact.

What type of support can I receive?

Your support will be based on your needs and circumstances. It may include:

  • Regular emotional and wellbeing support
  • A personalised support plan
  • Help rebuilding confidence and daily routines
  • Support with loneliness and isolation
  • Faith-sensitive guidance, where requested
  • Help finding community connections
  • Referrals to specialist organisations

Some support may be provided directly by Mindful Ummah, while other support may be accessed through trusted partners.

Is this the same as counselling?

No. Counselling may be one part of your support, but our long-term approach can also include regular check-ins, practical guidance, personal goal-setting, supported referrals and help accessing other services.

How long will I receive support?

The length and frequency of support will depend on your circumstances, needs and the availability of our team. We will agree a support plan with you and review it regularly.

Will I have the same support person?

Where possible, we will provide a consistent point of contact so you can build a trusted relationship without repeatedly explaining your situation. This may depend on the type of support required and staff availability.

Do I need to be Muslim?

No. Mindful Ummah welcomes people from all backgrounds. Faith-informed support is available when requested, but it will never be imposed.

Will you contact my family?

We will not normally contact relatives or other organisations without your knowledge and consent. Information may need to be shared when there is a serious risk of harm, a safeguarding concern or a legal requirement.

Is the service confidential?

We treat your information with care and respect. What you share will normally remain private within the service. There are limited exceptions where information may need to be shared because of a serious safety risk, safeguarding concern or legal obligation. We will explain this clearly when your support begins.

Can someone refer me?

Yes. You can contact us directly, or a professional or trusted organisation can refer you with your knowledge and consent. Referrals may come from healthcare professionals, social workers, housing teams, schools, community organisations, faith groups or bereavement services.

What happens after I submit the form?

A member of our team will contact you using the details and preferred contact method you provide. We will arrange an initial conversation to understand your circumstances, priorities and the support you may need. We will then explain what Mindful Ummah and our partners may be able to offer. Submitting the form does not guarantee a place in the programme. We must first confirm that the service is suitable and that we have the appropriate capacity to support you. In any case, our emotional support is always available to you.

LONG-TERM SUPPORT

We can support you in the following areas

Emotional Wellbeing

Regular, compassionate support to help you process loss, manage difficult emotions and regain confidence at a pace that feels right for you.

Community Connections

Support to reduce isolation, build healthy connections and find welcoming community spaces without pressure to restore unsafe relationships.

Practical Stability

Help to identify urgent needs, organise practical priorities and connect with trusted housing, welfare, health or legal support services.

Skills and Opportunities

Guidance towards digital skills, training, volunteering or employment opportunities that support confidence, independence and a fresh start.

Free Online Counselling

For anyone, anywhere in the world
1st Floor, 7-9 Hythe Street, Dartford, England, DA1 1BE

Fill out a quick form to let us know what you need and we will be more than happy to get in touch with you.

A Listening Ear

Emotional support through heartfelt
listening, at your pace. 

Become an Ummati.
Be there - for someone

80+

Unique callers

Over 80 unique callers helped each month. In order to improve mental health and overall well-being with our compassionate listeners. 

>6

Years of experience

With years of experience, our Ummatis offer gentle, faith-rooted support for anyone going through emotional or mental challenges

15*

Professional caregivers

15 professional caregivers, devoted to your needs. Each therapist was chosen for work based on their professional and religious accolades. 

5~

Counselling techniques

We offer 1-to-1 support using 5 key approaches, including Islamic counselling, CBT, psychotherapy, and our signature Listening Ear. 

SUPPORT US

Make Healing Possible with Mindful Ummah

When you donate to Mindful Ummah, you’re helping us provide kind, faith-based support to those who need it most. Your contribution directly helps people facing mental health struggles, loneliness, and tough times. Together, we can make sure no one has to face their hardest moments alone.  

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