Write Us an Email
Need Emergency Support Now? If you’re in crisis or need immediate support, please visit our Emergency Info Page for urgent helpline numbers and support services.
Benefits of Emailing
- You prefer time and space to reflect before sharing.
- You’re more comfortable writing than speaking.
- You want to reach out without the pressure of a live conversation.
Email Might Not Be Right If
- You’re in emotional crisis and need immediate help.
- You’re looking for a flowing back-and-forth conversation.
- You’d prefer to speak to the same Ummati each time.
FAQs About Email Support
How long will it take to get a reply?
We try our best to respond within 24 hours. Sometimes it may take a little longer, but every email is read with care and answered with compassion by a dedicated Ummati.
Do I need to share personal details?
No, you don’t have to share anything you’re not comfortable with. You can stay anonymous if you wish. What matters most is that you feel safe and able to express what’s on your heart.
Can I have an ongoing conversation by email?
Yes, you can. Some people email just once to offload. Others continue the conversation over time. You can write as often as you need, and we’ll be here to listen, respond, and support.
Is email support only for Muslims?
Not at all. While Mindful Ummah is rooted in Islamic values, our support is open to everyone, regardless of faith, background, or beliefs. You’re welcome here.
Is what I share kept confidential?
Absolutely. Everything you write to us is treated with strict confidentiality. Your privacy is deeply respected, and nothing is ever shared outside our support team—unless there’s a serious concern for your safety or someone else’s.
TALKING THERAPIES
We can help with the following conditions
Counselling
Support to work through stress, grief, or struggles with a compassionate listener.
CBT (Cognitive Behavioural Therapy)
Challenge negative thoughts and build emotional resilience with practical techniques.
Psychotherapy
Explore emotional patterns and heal from past experiences through deep reflection.
Islamic Counselling
Blend spiritual and emotional support to tackle challenges through Islamic principles.
We are open
1st Floor, 7-9 Hythe Street, Dartford, England, DA1 1BE
Monday-Friday
10AM-5PM
Saturday
Closed
Sunday
Closed
A Listening Ear
Emotional support through heartfelt listening, at your pace.
Become an Ummati.
Be there - for someone
80+
Unique callers
Over 80 unique callers helped each month. In order to improve mental health and overall well-being with our compassionate listeners.
>6
Years of experience
With years of experience, our Ummatis offer gentle, faith-rooted support for anyone going through emotional or mental challenges
15*
Professional caregivers
15 professional caregivers, devoted to your needs. Each therapist was chosen for work based on their professional and religious accolades.
5~
Counselling techniques
We offer 1-to-1 support using 5 key approaches, including Islamic counselling, CBT, psychotherapy, and our signature Listening Ear.
SUPPORT US
Make Healing Possible with Mindful Ummah
When you donate to Mindful Ummah, you’re helping us provide kind, faith-based support to those who need it most. Your contribution directly helps people facing mental health struggles, loneliness, and tough times. Together, we can make sure no one has to face their hardest moments alone.
Empowering Muslim communities globally. Join our mailing list to get the latest news about our work.
LINKS
HOURS
Mon-Fri 10am-5pm
Our 100% Donation Policy means that every cent you donate is used in the delivery of humanitarian projects and directly related costs. Indirect and administrative costs are covered by direct donations.
