When You Call Us

• We do not record phone calls.
• You may remain anonymous.
• If you provide contact details for follow-up, they are stored securely.
• Legal basis: Legitimate interest (to provide support).

When You Email Us

• We collect your email address and the content of your message.
• This allows us to respond to your request for support.
• Legal basis: Consent.

When You Book an Appointment

• We collect your name, contact details, and preferred type of support (e.g. Islamic counselling, CBT).
• This enables us to schedule and personalise your session.
• Participation is entirely voluntary and not legally binding.
• Legal basis: Consent.

When You Post a Letter

• You may include your name and return address if you would like a reply.
• Letters are read and responded to in confidence.
• Legal basis: Consent.

When You Donate

• We collect your name, contact details, donation amount, and method of giving.
• If you donate through third-party platforms (e.g. Facebook, JustGiving), they may share limited information with us.
• Legal basis: Legal obligation (financial processing and record-keeping).

How We Store and Protect Your Data

• Your personal data is stored securely and accessed only by trained members of our team.
• We comply fully with the UK GDPR and the Data Protection Act 2018.
• We do not sell or share your personal information for marketing purposes.

How Long We Keep Your Data

• We only keep data for as long as it is needed:
• Emails: Up to 12 months, unless continued contact is necessary.
• Appointment records: Up to 2 years, for the purpose of monitoring and evaluating services.
• Donation records: As required by law for accounting and compliance purposes.

Supporter Communications

To develop meaningful relationships with donors and supporters, we may refer to publicly available information (e.g. charity registers, Companies House) to tailor our communications appropriately. You may opt out of this processing at any time by contacting us.

Cookies Policy

When you visit our website, we may collect standard internet log information and details of visitor behaviour patterns using cookies. This helps us improve site performance, security, and usability.

You can choose to disable cookies via your browser settings. Please note that doing so may affect certain functionalities of the website.

We use cookies for:

• Website analytics (e.g. page visits, time on site)
• Basic security and fraud prevention
• Improving user experience

We do not use cookies to collect personal data without your knowledge.

Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Restrict or object to the processing of your data

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact: support@mindful-ummah.org